Search, play, edit, organize, and share your conversations from any device. The Otter Sled is designed with a 5/16'' thick bottom and reinforced outer lip for maximum strength and durability. Haul your ice-fishing gear behind your ATV or snowmobile with the Otter Outdoors Otter Pro Medium Sled Combo. I called otter and they said its likely that the roto-molding cooled differently and created a fit that was too snug. Hooking up a Graph as GPS-only on an ATV Without a Pull Start Option. I received responses to my problem which I thank you for. » Otter customer service. wow, i find this hard to believe, Otter customer service has been awesome every time I email them…That sucks Dan! I am unable to use my expensive pro cabin to ice fish. Credit: Bud Utecht / Game Camera Artistry Many readers have asked how to take great trail camera … Go use a Clam on a windy day and tell me Otter isn’t overbuilt by comparison. Color: Black. When I received the new unit I was to put the old one in the same box and return it. Needless to say, I have not received any response after weeks, and ice fishing season keeps rolling along. » Fishing Forums Live Chat Hours: 10am-2pm MT, Tuesday-Thursday. Otter Outdoors XTH Lodge Hub Package, Blue ... Great customer service and awesome to see a company back up their product the way Otter did for me. I am unable to use my expensive pro cabin to ice fish. Read honest and … Nothing worked without a struggle. For me it was the 2nd one from the back. I can’t recommend this company. You may be charged a restocking fee up to 50% of item's price for used or damaged returns and up to 100% for materially different item. Otter took care of it, the new one works much better. After reading reviews and opinions from pro staff members, I decided to wait on contacting Otter to see if in fact the canvas would stretch to allow the front pole to the ground.
Dan Ziegler wrote:
Collaborate smarter with otter 2.0 Record and review in real time. Page 1 of 2 1 2 Next > Nov 29, 2011 #1 . » Ice Fishing Forum That is what is the first thing that I would try as it would hopefully take only a cordless drill and a few minutes time. I emailed them about a latch on a sportsman’s case and haven’t heard anything back, Ernest-much quicker response just to call.. my otter 1200 seat doesn’t fit on my crossbar. Read honest and unbiased product reviews from our users. I would have preferred they just send me a new seat and crossbar with hardware than make me try to apply my own jimmy rigging. Called 6 times never a return call (and I was very nice when I left a message) then connected with customer service could not offer any solutions had to ask for higher ups and then got good advice that worked out. I use the adjustable wind poles to make it go down to the ice. Hats off to The whole process took less than a week. The fabricators really screwed that one up. I guess I will try out my wife’s hair dryer:). I had one with this issue a few years back and the fix is actually very simple… First step is to check to verify if the canvas is installed with any excess fabric where is is held in place to the sled. Top notch customer service. Compare Compare. Just 1″ will make a big difference. Great service. Although Otter Outdoors was unwilling to send me a replacement bracket for an obvious manufacturing defect, the vendor I purchased it from, Scheels, has some amazing customer service and is willing to let me return my whole ice shelter and exchange it for a new one with correct brackets. What is the Smallest Aluminum Wheelhouse available? I recently purchased two used Hideouts on this site. These shacks are so overbuilt, hence the weight, that a few extra holes won’t realistically make a difference in terms of structural integrity. I had same issue. I can’t recommend this company. Great for ice fishing! Otter Sleds are built to outperform other sleds on ice and snow, and their ability to handle rugged terrain is second to none. Messages: 3,778 Likes Received: 164 Location: downriver. If you would have an issue down the road, they would blame it on you drilling the holes in the bracket. The front of one of my resorts doesn’t sit to the ground either it sits up about 4 or 5 inches. I took my fish house into otter this morning and showed them how the seat doesn’t fit on the bar and how the brackets are bent. That’s a bummer. Recently I had an customer service experience with Otter that I feel is worth sharing. Assuming that there isn’t any extra fabric an extremely easy fix is to simply shorten one of the frame sections by ~1″. You will not be disappointed with this tent. Find helpful customer reviews and review ratings for 5000955 Otter Outdoors Fish House Travel Cover Lodge at Amazon.com. Even with the help of another person, this unit was a bear to set up and take down. Dan, would it be possible for you to simply drill out the holes where they were supposed to be? Today's Deals Best Sellers Find a Gift Customer Service Registry New Releases Gift Cards Sell AmazonBasics Coupons Whole Foods Free Shipping Shopper Toolkit #FoundItOnAmazon Otter Outdoors XT Pro Lodge Package, Blue Find helpful customer reviews and review ratings for Otter Outdoors Super Xpress ATV Trailer - 1500-Lb. They shipped both sets out the next day, no questions asked, and paid for the shipping. Phone: +47 45 43 42 80 Office Hours: Monday – Friday: 08:00 – 16:00 Saterday and Sunday: closed old one in the same box and return it. Read … What line are you running on your TUCR Commander? I just set up a Lodge Pro a few months ago and everything fit like a glove. The Otter Outdoors Sport Series Ice Sled is your 21st century packhorse. I have an Otter Lodge that I purchased a few years ago. Otter Outdoors, manufacturer of the popular Otter Fish House and Otter Sled, remains committed to building the highest quality innovative ice fishing equipment in the industry. IDO I almost bought it from riverside outdoors there in Ontario. Viewing 23 posts - 1 through 23 (of 23 total). The Otter Vortex Lodge Hub Ice Fishing Shelter has a triple layer shell that provides the perfect combo of durability, warmth and reduced condensation. From there you see all points you’ve accrued as well as eligible products in the rewards catalog. Otter Outdoors piss poor customer service. I can’t say enough good things about Otter and the way this was handled. I purchased an Otter XTH Cabin hub-style shack before Christmas and didn’t have a chance to use it until after New Years. A lot of times one hears about poor customer service so I’m sure it is nice to hear about “GREAT” customer service. Must have been a bad batch. Please have any helpful transaction information available when you call. Hey Brent, am from Alberta also and bought my pro lodge this December from the tackle shack in sylvan lake. I had some problems w an otter hub and they ended up sending me a new one. When it comes to features, Otter has no equal. Far better than the thinly insulated Eskimo units. Take a file and work down the ridge that it hangs up on. The first time I had to set it up was a battle. IDO I emailed them on a Monday night and had the response before noon on Tuesday. Otter Pro Utility Sled - Load it, drag it, drop it. Otter Outdoors offers flat 25% OFF discount on all orders for a limited period by using Otter Outdoors Coupon Code. Otter Outdoors Shelter Travel Cover (5) $59.99 - $79.99. For the 2020 holiday season, returnable items shipped between October 1 and December 31 can be returned until January 31, 2021. The extensions are helpful, too. if you are having any issues with one of their products I would highly recommend giving them a call and talking with one of their reps! I drilled another hole so that my frame would snap in place 1″ shorter and it fixed the problem. Needless to say, I have not received any response after weeks, and ice fishing season keeps rolling along. Compare Compare. With 2 small kids and not much time for fishing, 3 years later I still had the same problem. I also got to keep the old one Wich is fully functional. There price was cheaper. I contacted Otter Outdoors Several times to have a replacement sent. S-style Otter Shelter Hooks are made of premium heavy-duty aluminum, with a … What would you like to see MN DNR Fisheries Department do for fishing in MN? Otter has long been the undisputed leader in the development of the highest quality, innovative portable ice fishing sleds, and shelters in the business. Fished in 15 degrees with no heat! I went to assemble the seat rail. fishindude644. Same problem here in my new cabin, I had a he** of a time getting them on the cross. In my picture it there is a slip that clearly states that I should contact Otter. Keeping in mind that I was well out of my warranty period I contacted Otter to see if they had any ideas or tips to try and get the canvas to fit right. The All New Vortex Hub Toughness & durability is the fabric of our DNA. » Forums and picked up the defective unit. Otter Outdoors Sled Tow Hitch (3) $59.99 - $64.99. By the way, love the full thermal. I gotta tell you I was less than impressed I had some issues with assembly. I’m assuming that this part is manufactured for less than $2. I took a picture of one correct bracket and the one that was made incorrectly, along with the form instructing the purchaser to contact Otter Outdoors if any parts arrived damaged. I took a picture of one correct bracket and the one that was made incorrectly, along with the form instructing the purchaser to contact Otter Outdoors if any parts arrived damaged. » Ice Fishing Forum After a couple emails with pictures and phone calls, to my surprise it was decided that there was definitely something wrong with the way my canvas fit and I was sent a new one free of charge after sending my original canvas back. » Community Otter Outdoors leaves nothing to chance with the Vortex Resort Thermal Hub Shelter, a true fortress of fishing solitude to withstand a winter onslaught. (On the seat, not the crossbar)Mine works fine now. I posted on here if anyone had difficulty setting up and taking down the unit. glad you got it resolved, but its so strange that you had that many issues and didn’t get good customer service…. I never had an issue contacting them for even simple questions, so it’s odd that you have. If I drill holes in the bracket and it fails, it would be highly doubtful that they would honor their warranty. Log into your member portal. She said a new one would be shipped that day. How do I track my points? LIKE, COMMENT, SHARE! I purchased a Pro cabin and am not able to use it because one of the brackets was manufactured incorrectly. Email Otter a link to this thread right here. Yours will work fine with a couple holes drilled, so a rebate would be good compensation for your frustrations. Mind you I bought this house last year. Message * About. 2 people found this helpful. This ice $899 ice shelter was just purchased brand new. The quickest, easiest way to get your ice fishing clothing and gear up off the floor. When I received the new unit I was to put the Top-tier build quality and protection starts with the patented Thermal-tec™ 600-denier fabric layering system. Contact our Otter Rewards customer service team at (855) 341-6464 and we’re happy to assist you. 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