Are there specific drainage requirements? What is meant by a "pressure-balancing" tub and shower faucet? It is possible to have either a threaded connection (identified by a metal nut at the end of the hose) or our Hydrolock connection (a black piece with a white clip at the end of the hose) on the side sprayer hose. Only use the provided screws to ensure a flush mount to the shower wall. Note: If the mounting nut underneath the sink is overly tightened to the mounting bracket, this could cause the spout to be difficult to rotate. This will allow you to view or download the installation instructions. Please view our Find Your Product section to determine your model. Use a flat head screwdriver to unscrew this counter-clockwise until you reach a stop, this will ensure it is opened all of the way (screwing clockwise until a stop is reached will turn the water off). Read questions other Moen customers have asked and find the answers. What if I'm having trouble pairing U by Moen to my devices? Please view our Find Your Product section to determine your model. If it is one of these models, make sure the spout is cleaned as well. ¾" for the S3384 and ½" for the S3381 and S4994. Yes, similar to your disposal and dishwasher lines, electronics are safe for under the sink area. Moen kitchen and bathroom fixtures combine quality and style to perfectly match your home decor. To re-enable the sensors, simply perform these actions again. Any additional smart phones must login under the email and password associated with a U by Moen account. The brightness of the display and the option of turning the display off when it is not in use can be accessed in the "Settings" section of the app. 3. The faucet uses 6 D-Cell batteries that are included. Additional device help and support can be found at www.amazon.com. Yes, the cables should be inserted in the following order when facing the valve: the data cable is on the left, the battery backup is in the middle and the AC power adaptor in on the right. App version 2.0.0 or greater is required for Alexa. What happens when a power outage occurs while shower is ON? How far can the U by Moen shower valve be installed from the shower area? The max flow rate of the S3104 four 4-outlet valve is 14 gpm at 45 psi. To take advantage of the smart features - yes, you will need to connect to your home’s Wi-Fi. Will it take me long to install a faucet? To create the aromatherapy experience, Moen partnered with INLY, a brand owned by the French corporation Skinjay, to adapt their inventive technology and make it available for the North American consumer. Is there an easy way to change this? With the unique FloProtect Plan program, Flo Technologies will reimburse customers for their insurance deductibles up to $5,000 if their Flo-equipped home suffers major water damage. Finally, you will see a pop-up box showing that the app and controller are syncing. Can I use the shower without connecting to the cloud/internet? If you no longer have the installation instructions, please view our Find Your Product section to determine your model. Once the shower reaches the desired temperature, the screen will switch to white and you will hear a tone from the controller and see an on-screen notification that your shower is ready. Does the U by Moen shower offer a warm-up mode? For example, don't use "Shower" at the end of each preset name. Moen recommends using both batteries & AC power in case power goes out. Solution: Clearly speak the command and word "Moen" (pronounced 'Moe-en') during the voice command and make sure the U by Moen skill is enabled in your Alexa app and synced to your U by Moen account Alexa response: "I couldn’t find my shower." Call +852 2506 0670 or visit the customer support page here. On the 2 outlet valve, S3102, the inlets and outlet are both 1/2". The Moen 4 outlet valve (S3104) features four outlets and has vertical spa features four spray outlets and a maximum flow rate of approximately 14gpm at 45 psi. The temperature (thermostatic) handle only adjusts the temperature. Yes, app updates will be made available through the Apple App store and Google Play as new versions are launched. Also, it is recommended that the supply lines from the shut-off valves be checked to ensure the faucet is receiving full pressure from both hot and cold supply lines. Are they included? Will an essential oil shower leave my hair or skin greasy? Plumbing Product, Kitchen & Bath Fixtures user manuals, operating guides & specifications You have the option to change the order of your presets from within the app and to change which presets are synced to the 1 and 2 buttons on the controller. The vertical spa system works with plumbing and drainage that is common to most households. Now replace the handle, only this time, make sure the point of the waterdrop handle is pointing downward to the six o'clock position. Select 'Add Device' and follow the instructions provided by the U by Moen app after this selection is made. Do I call Moen customer service or Amazon? Does it run on batteries or use AC power? If your faucet has a 1225 cartridge, make sure all the screws are tight. My kitchen faucet handle is hard to operate. Can the faucet be mounted with left- or right-handle installation? If your faucet has a 4000 cartridge, tighten the cartridge nut or replace the cartridge. For non-pullout or non-pulldown kitchen sink faucets: Remove the aerator and rinse off any debris. My faucet has a high-arc spout, and it does not immediately shut off after the handle (or handles) are turned off. Why is there a gap between the handle and the escutcheon of my one-handle shower faucet? Another option is to simplify the preset name to something more discernable, Assure your Alexa device is well positioned for optimal interaction: place it at least eight inches from any walls and windows; assure there's no echo or reverb in the room. Measure the distance between the tub spout and the valve. Note: The cartridge cannot be reversed to correct this issue. All data is stored in the cloud over SSL, and will not be shared with a third party. However, the system can be controlled using Android and Apple iOS smart phones, It has not been tested or approved for use in other countries at this time. Can I turn off the shower using my smart phone even if it was turned on using a controller? This will appear on the front of the valve body, either to the right or above the cartridge. The Moen Traditional shower faucet has a chrome finish and a lever-style handle that fit well with most decorating styles. It is imperative to identify your model because the side sprays are unique to certain models. What number is this? Only $5/month. Controller Support: Identify desired controller location and install a 2” × 4” wood support approximately 60” high for mounting controller. To check your app software and controller firmware version, go to the bottom of the "Settings" tab within the U by Moen app. Best results are achieved with commands like 'ask Moen' vs. 'tell Moen'. As long as you are connected to WiFi, you should be able to activate and control your shower. Secure with screws and check that the bracket is level. Are there any security concerns with pairing my device with a system like Amazon Alexa, Apple HomeKit or Google Assistant? Fully engage controller by sliding it down into place. Frequently Asked Questions. It is extremely important that the units have both hot and cold water supplied to the inlets of the valve body. Now with three ways to control your smart shower: voice, phone, and controller. Yes, all of the remote functionality and preset creation ability is available through the Moen app, but you will not be able to use voice commands unless you have a voice assistant. You can also create a new preset (up to 10 additional) in this menu. This will appear on the front of the valve body, either to the right or above the cartridge. It's simple to download the U by Moen app to an iOS or Android mobile device from either the Apple App Store or the Google Play Store. Please view our Find Your Product section to determine your model. If you’ve downloaded the app and are connected to your home WiFi network, the controller will automatically update when the shower is not in use. Is there a 'blank' or 'capped' icon I can use to acknowledge that particular port is not active on the controller? What is the warranty on the U by Moen shower valve and controller? Leaks are often caused by a scratched o-ring or grommet on the cartridge. The maximum flow rate from any single outlet is 6 gpm at 45 psi. My rough-in valve in the shower was installed too far back from my finished wall. First, it is essential to identify the model of your faucet. How do I clean my Nebia by Moen showerhead? moen troubleshooting guide is available in our book collection an online access to it is set as public so you can download it instantly. If the supply lines do not deliver full pressure, then the faucet will not produce full pressure. The side sprayer is not able to shut off completely. Insert the other end of the cable into the data port at the bottom of the valve. Each water drop works harder to get you clean, helping to effectively rinse shampoo out of even the thickest of hair. It will come on for two seconds whenever electronics mode is activated. These should be unscrewed counter-clockwise. What kind of cleaner can I use on non-LifeShine components? pinhole leaks, etc.). The optimal specifications for installations include a water outlet that exits the wall (not the ceiling), with a recommended floor to water outlet height of 72-84"/183-213 cm. The battery backup uses 6 D size batteries that are provided with the service kit. The blue light indicates that you are in electronics mode. Get Free Moen Troubleshooting Guide Get all MOEN manuals! If you’ve downloaded the app and are connected to your home WiFi network, the controller will automatically update when the shower is not in use. Options include adding an access panel in the wall to reach the valve or placing the valve in a closet, vanity or other form of accessible cavity. Mounting Bracket Installation: Apply a bead of silicone caulking within the mounting bracket (A) groove. In order to enable voice activation, The U by Moen Smart Faucet skill needs to be enabled through either the Google Home or Amazon Alexa apps. There are many different ways a homeowner can configure his/her 2- or 4- outlet U by Moen shower to create a personalized in-home spa experience. If the hot is going to the cold side and the cold is going to the hot side, the lines will need to be reversed. Open the U by Moen app. Select 'Reset Wi-Fi Credentials'. Open the U my Moen app. Insert plug into port underneath shower valve. The ioDigital™ valve is consists of a valve and one controller. You can scroll through minutes and seconds individually to select the desired timer length. The U by Moen is now able to integrate with select smart home systems including voice activation. The first editable field is the “Title” of the preset. A112.18.1M/CSA B 125.1 (shower valves), ASSE 1070 & CSA B125.3 (roman tub), The U by Moen shower is in Ambient Mode when not being used. For models using a handle connector, a metal washer may be missing or the connector could be broken. Read questions other Moen customers have asked and find the answers. Do all faucets fit all bathroom sinks and tub/showers? Can the U by Moen shower be used in locations where local codes require only a single outlet active? The aromatherapy handshower is equipped with a filter screen in the base of the device handle to protect against debris getting into the shower and causing blockage. What is the minimum water pressure needed for a digital valve? Access the 'Technical Information' page on the controller. "Alexa, ask Moen (pronounced 'Moe-en') to start my shower" - turns shower on to 100 degrees with primary shower fixture running, "Alexa, ask Moen to turn on my shower to 98 degrees" - turns shower on to 98 degrees with primary shower fixture running, "Alexa, ask Moen to start preset Workout" - turns on your shower to all the settings you customized for your "Workout" preset within the U by Moen app, Reason: U by Moen skill has not been enabled and connected to the users U by Moen account, Solution: Enable the U by Moen skill within the Alexa app and connect the U by Moen account to the Alexa account. Yes. A certified electrician should install Can the U by Moen shower be used in locations where local codes require only a single outlet active? If you have very hard water, over time clogging may occur. Does the U by Moen shower valve come with caps for unused outlets? | Moen Moen 87350ESRS Troubleshooting Guide Page: 1 Moen 87350ESRS Troubleshooting Guide Page: 1 number 100886), p lease call MOEN at 1-800-Buy-MOEN or 1-800-289-6636. The next editable field is the name you would like to follow the greeting on the controller. Replace the 1225 cartridge and flush the valve body. This washer must be transferred to the stem of the new cartridge. First, make sure the shower is off. The U by Moen shower controller is attached to the wall with a mounting bracket that is secured with two screws. If this is the case, the valve will need to be reinstalled. First, it is essential to identify the model of your faucet. No, the U by Moen shower valve is actually designed so the water is isolated from the electronics. I've already purchased a U by Moen shower, do I need a new controller to integrate voice automation with Amazon Alexa? Limited Lifetime Warranty against leaks, drips, finish defects to the original consumer purchaser. There is also an AC service kit # 163712 option available. Press the identified outlet button (labeled “Done”) to confirm the highlighted selection and move to the next screen. Yes, one outlet can be used to fill a tub. Read our FAQ page for information regarding your Moen product, installation & repair considerations, maintenance questions, innovations and more. Can I use quick connects for inlet and outlet? Verify that both shut off valves are in the open position. Verify the shut-off valves are in the open position. If there is debris in the screen, rinse it off with water. Connect the pivot rod to the lift rod strap using the spring clip that should be on the pivot rod. Why does my PosiTemp® shower, with waterdrop knob, only give me hot water or cold water, and not a mixture? Are there any issues with electricity and the chance of being shocked? Select 'Settings', and scroll to the bottom of the page. Yes, the ioDIGITAL™ system works with all Moen fixtures. Is an access panel required for the U by Moen shower valve? Once your app is updated to the latest version, the controller firmware will update within 30 minutes. It is essential to identify the model of the faucet in order to obtain the proper Moen service kit with the correct spout o-rings for your model; and different models utilize different sizes of o-rings. Can I turn off the shower using my smart phone even if it was turned on using a controller? Select 'Forget Controller'. What do insurance companies think of this? There is a two outlet valve (S3102) and a four outlet valve (S3104). • U by Moen shower is a WiFi/cloud-based digital shower system that offers mobile connectivity • To create a personalized showering experience, U features three ways to control your shower: voice, phone and controller • With voice activation, you can activate your shower with the sound of your voice through Amazon Alexa and Google Assistant. The Moen vertical spa features four spray outlets and a maximum flow rate of approximately 17 gpm at 45 psi flowing. Note: When calibrated properly, the ExactTemp valve should provide a range of temperature of 80 to 120 degrees Fahrenheit. Select 'Forget Controller'. The controller features a Water Saving Mode option which will only allow one outlet to be active at a time. This is caused by debris and/or an impaired o-ring inside of the spout. How does MotionSense operation differ from a standard mechanical faucet? In order to move the controller, it is necessary to move both the data cable and the mounting bracket. The system is also capable of sending text messages, emails, and calls to users. Can I move the U by Moen shower controller once it has been installed? Does the U by Moen shower valve have flow volume control? To date, the With one minute remaining, you will hear a tone on the controller signaling your time is almost up. Will my skin be scented after an INLY shower? No. The next available option is to choose the proper time zone. The controller is not getting a strong enough signal from the router to show up in the list (due to bathroom materials, distance, etc). The cloud saves your account information, personalized presets, along with shower system settings, and enables syncing, controller and valve software updates. Moen brought this technology to the market through a collaboration with development partners. Find and download the literature you need on the Moen products you love. This is why we provide the books compilations in this website. Can I use quick connects for inlet and outlet? The max flow rate of the S3102 two 2-outlet valve is 9 gpm at 45 psi. MicroLeak™ technology runs daily proactive tests, to help identify and notify you of small leaks that often go undetected (e.g. Are there any concerns regarding the ambient temperature of the location of where the valve will be installed? I already have one phone synced to the controller. To determine your model, please see our Find Your Product section. Moen Troubleshooting Guide Getting the books moen troubleshooting guide now is not type of inspiring means. The handshower contains neodymium magnets ranging in strength up to .3T. Lighting, music and now, your shower, can all be conveniently controlled by the sound of your voice. Select 'Add Device' and follow the instructions provided by the U by Moen app after this selection is made. Can I replace a two-handle kitchen faucet with a single-handle model? Set mounting bracket (A) aside. Yes, the controller meets iPX5 water proof requirements and is completely sealed. The controller can be cleaned using a mild soap and water solution with a non-abrasive cloth or sponge. Access Free Moen Troubleshooting Guide service manuals, operating guides. This is usually caused by (but not limited to) sediment or debris in the cartridge, mineral buildup or a damaged seal within the cartridge. No, the U by Moen shower valve is actually designed so the water is isolated from the electronics. You would need to follow the following steps to connect the existing controller to your new router/Wi-Fi network. Select "Update" if the App is currently operating as a previous version. Verify your faucet by identifying the control box under your sink. Once you’ve completed all the adjustments to the order of the presets, press the “Done” button. Once all the timer settings are finalized. Any compatible quick connect fitting can be used for installation. Please view our. Plus, the Ready Sensor (front) saves water because it only flows when needed. Will Moen or Flo Technologies cover expenses relating to any water damage? How do I uninstall the hoses for inline filter cleaning? Use a flat head screwdriver to unscrew this counter-clockwise until you reach a stop, this will ensure it is opened all of the way (screwing clockwise until a stop is reached will turn the water off). Billed month-to-month. The two hoses coming from the base of the control box are permanently attached. No. To disable both sensors, hold your hands in front of both sensors for 10 seconds until you see a blue light flash twice on the Ready Sensor (front) Move your hands away and turn off the water. Moen wants homeowners to have the ability to integrate their shower into their smart home ecosystem, and enjoy the convenience of a connected lifestyle. Replay Watch it in Action Solution: Request a valid temperature number with your Alexa voice command. No. Can I integrate the U by Moen into my smart home hub? Yes. Both presets and power buttons are installed with factory defaults until you personalize them. Be aware that one outlet will produce a maximum of 6gpm at 45psi unrestricted on any one outlet, so this specification will need to Never use cleaners containing abrasives, ammonia, chrlorine, bleach or other harsh chemicals to clean, as they may damage the finish. If I contact Moen directly for warranty parts, what type of questions can I expect to be asked? How many holes are necessary in my sink deck to install my kitchen faucet? Petroleum-based lubricants may react with the rubber seals and cause the spout to become even more difficult to operate. Some cosmetic work may be required to the wall where the controller was mounted to cover the iO controller mounting holes that may be exposed after the U by Moen shower controller is installed. To enable the Ready Sensor, repeat the same process. Information regarding your account and connectivity is made available to Moen customer service to assist with remote diagnostics and troubleshooting, as well as to verify your identity when contacting our customer service team. The U by Moen shower digital controller mounts easily and connects to the digital valve through a waterproof data cable. You can also add a personalized greeting to appear on the controller. Only users in the US and Canada are able to download the app to sync the controller to the app. Do the cables for the controller, AC power adaptor and optional battery backup need to be inserted into specific ports within the valve? In addition, please note that when using the AC Adapter, we recommend plugging it into an outlet that is not controlled by an ON/OFF switch. Residential electrical component systems: five-year limited warranty, Residential mechanical fixtures and finishes: limited lifetime warranty, Commercial electrical component systems: one-year limited warranty, Commercial mechanical fixtures and finishes: five-year limited warranty. Set up your shower controller by establishing controller settings, including language, time zone and optional Water Savings Mode. The control box that houses the valve is only 6" w X 4" h X 2.5" d. The control box that houses the valve connects onto the mounting shank of the faucet. Be sure to pay attention to the maximum distance the valve can be installed from the controller as part of the preparation process. Can I use the shower without connecting to the cloud/internet? If there is low water pressure from the hose, the cartridge would need to be replaced and the valve body would need to be flushed and cleaned. Grounding is required. A large flat-bladed screwdriver can be used to unscrew the balancing spool from the valve. Additional device help and support can be found at www.amazon.com, ¾” on the four outlet vertical spa (S3104), Residential electrical component systems: five-year limited warranty, Residential mechanical fixtures and finishes: limited lifetime warranty, Commercial electrical component systems: one-year limited warranty, Commercial mechanical fixtures and finishes: five-year limited warranty. The valve also may need to be calibrated. You will see the two default presets labeled “Preset 1 and Preset 2”) as well as an option to “Add a Preset.” The top two presets are linked to the 1 and 2 buttons on the controller. You will be directed to the first setup screen. Once the syncing is complete, you will see a pop-up window stating that the shower is set up. It will look similar to a large flat head screw, and it will be brass in color. If the spool does not move freely, then the 1423 balancing spool will need to be replaced. If the handle is only being rotated, the water will not turn on. Do I call Moen customer service or Amazon? Petroleum-based lubricants may react with the rubber seals and could cause the handle to become even more difficult to operate. Are the products contained in the capsules tested on animals? Installation and troubleshooting guides. Select 'Settings', and scroll to the bottom of the page. To start the shower using one of the “APP ONLY” presets, swipe up from anywhere on the “Shower” tab screen to make the “APP ONLY” presets visible. If the handle stops before this position, then the temperature limit stop will need to be re-positioned. If there is still low pressure after reinstalling the wand, then the wand would need to be replaced. can download the app to their phones and login to the app using the email and password associated with the account. Can the handle be mounted on the left hand side? Check the location of the hose weight. Six "AA" batteries will provide power to the faucet and last for approximately one year. "III" = High Fragrance Next, search for “U by Moen shower” and click on the app to open a page with the app details. When the valve detects a power outage, the shower will safely turn off. Clicking on the current WiFi network will permit the selection of a different network if necessary. From there, tap on any preset you would like to use to start the shower remotely. It's an incredible shower every day; an aromatherapy shower when you need it. Will the valve fit within a regular 2" x 4" framed wall? During manufacturing, lubrication (silicone) is used on the cartridge. Does Flo by Moen integrate with any other smart home devices? If you haven't yet downloaded the U by Moen App, see the question "How do I pair my U by Moen with my Amazon devices?" When replacing the o-rings, it is recommended that you clean the inside of the spout and the outside of the valve body. This option can be enabled during the initial set-up of the controller. Within the “Settings” tab, you can modify which icons appear on the controller as well as the mobile app to best represent each of your shower fixtures such as showerheads, hand showers, body sprays and more. This part will vary depending on the age and model of your faucet. Is there a published API available? Both hot and cold water MUST be supplied to the valve to get ANY water from the unit. Why don't I see my wireless network when I attempt to connect to the U by Moen app? How does the installation differ from a standard mechanical faucet? Will using INLY products make the bath or shower slippery? Please note, however, that intermediary structures (e.g. Do I need to have an Amazon Echo product in the bathroom to control the shower? Actiontec: Q2000 You could not forlorn going past book collection or library or borrowing from your friends to right of entry them. Lock into place by rotating the dial clockwise until the indicator notches align. We recommend that Flo by Moen be installed by a licensed plumber or installer. I have one of the outlets on my U by Moen valve capped. Please view our Find Your Product section to determine which handle mechanism your model uses. Is it safe to have electronics under my kitchen sink? Does the unit use a lot of electricity? Standard pipe caps can be used. A minimum clearance from water out to ceiling at 4"/10 cm, and minimum clearance from water outlet downward to temperature controls (or other obstacles) at 25"/63.5 cm. You will need to mount the control box and battery pack under the sink. Shower valve should rest on lower wood support. Is there a 'blank' or 'capped' icon I can use to acknowledge that particular port is not active on the controller? Are there any special router requirements? Unlike traditional valves, the U by Moen shower digital valve does not have to be placed directly behind the shower wall. The screen will then change to a bright red screen and display a unique PIN. The U by Moen shower does not have a limit to the number of smart phones that can be connected to an account. Yes. How does INLY ensure quality ingredients? Check both the supply lines from the shut-off valves to the faucet. Electronic operation: Adjusting the dial on the electronic box under the sink will determine the water temperature during hands free operation. Additionally, a gasket on the front of the mounting bracket provides a waterproof seal between the bracket and the controller, preventing water from getting behind the wall. Yes. These will vary depending on your ioDigital model. 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